Experience Design
Mobile-first or customer-first, responsive or adaptive, copy or video, inspirational or transactional.
Digital Solution Partners can help you answer these questions.
HOW WE WORK
We are an advisor at every step, working with your current agency and internal teams. We take leadership positions in Insights, Strategy, Customer Experience and Business Translation (Requirements) and leverage the creative skills of your agency to ensure that we stay on brand while driving your business KPIs. We create highly functional experiences that meet your customers’ needs. For us it’s not about winning Webby awards or Cannes Lions, it’s about getting you and your team bonus checks for outperforming your KPIs.
We go beyond the fallout reports and leverage the interaction data to interpret what every consumer action tells us about his/her purpose. We identify gaps where the site is missing the mark. This foundation drives our strategy and ensures that we are focused on helping our customer move their business KPIs forward.
We ignore the fads and leverage the experiences that your customers are familiar with. Our experiences are grounded in data, designed to guide the customer to their goal and move the KPIs. We deliver interactive prototypes to the business that bring these experiences to life so the business team can interact with the experience before approving.
Business translation is more than the requirements on what to build now, it sets a foundation that ensures subsequent phases can be implemented with speed and agility. We help the business team use data to see what could come next. We create rich documentation that leverages our interactive prototypes and enables flexibility that the business team can build on.
Rather than arcane briefs that lack the depth of insight necessary to get the best from your creative team – we help them visualize the customer and see how our customer experience will evolve so they can create their best work. We are not a doer in the creative design process, but with our oversight and guidance your creative product becomes better.
WHY ARE WE DIFFERENT?
Every agency says they are data driven, and all of them will have analytics and technology departments. Yet, they continue to produce designs that don’t produce the intended results and can’t be implemented the way they were designed. Why?
THOUGHT LEADERS VS.
TEAM MEMBERS
We know you pay us because we bring expertise. We don’t just do what you want, we help you see what you need. We guide the business through the process to help you discover what you are capable of and how you can think for the short and long terms. We then help you understand how the technology can provide future flexibilities beyond the current experience.
CROSS-FUNCTIONAL PEOPLE VS. CROSS-FUNCTIONAL TEAMS
As a smaller consultancy, we are very particular about our talent. Everyone we bring to the table will be able to speak to customer experience, analytics and technology. Nothing will get lost in translation, and we’ll never be in a meeting and not have the necessary resources available to engage in the dialogue of the moment. It makes your meetings and teams more productive and efficient.
LEARN MORE ABOUT DIGITAL SOLUTION PARTNERS
PLATFORM TECHNOLOGY
Leveraging all the great front-end designs, we help bring them to life by fully leveraging your technology platforms.
WE ARE PROUD TO BE CERTIFIED AS A
WOMEN-OWNED BUSINESS.
WOSB#: WOSB170853
WBE#: WBE1701048